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Shipping and Return Policy
Shipping Policy
We currently ship to Canada and The United States. Enjoy free shipping on orders over C$99 for Canada and over C$199 for The United States. For orders below free shipping amount, shipping fees will be calculated at checkout based on the selected shipping method.
Once your order is shipped, you’ll receive an email with real-time tracking details.
Free shipping automatically applies when the order price has been met.
If you choose Express Shipping, please note that shipping times refer to transit only; order processing takes an additional 1-2 business days.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- The item must be in its original condition, unworn or unused and in its original packaging.
- You must provide a receipt or proof of purchase.
- Returns must be initiated by contacting us first; items sent back without prior request will not be accepted.
To start a return, please contact us at [email protected]. Approved returns should be sent to the provided address depending on location.
For customers outside Canada, please note that return shipping may take longer due to international logistics.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if:
- Your item is defective or damaged.
- You received the wrong item.
We will assess the issue and provide a suitable resolution. In these cases, we will cover the return shipping costs and provide you with a prepaid return shipping label.
Items That Cannot Be Returned
Certain types of items are non-returnable, including:
- Custom products (e.g., personalized or special-order items).
- Final Sale items and gift cards (non-refundable and non-returnable).
- Items that are damaged due to misuse, negligence, or missing components/accessories will not be accepted for return.
If you are returning an item due to change of mind, the return shipping fee will be your responsibility.
If you have questions about whether your item is eligible for return, please contact us before initiating a return.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
Delayed or Missing Refunds
If you haven’t received your refund after 15 business days of approval, please:
Check with your bank or credit card company for any processing delays.
Contact us at [email protected] if the issue persists.
For any other questions related to returns or refunds, feel free to reach out to us.
Canceling an Order
If your order has not yet been shipped, you may request a cancellation by contacting us as soon as possible at [email protected]. If we are able to intercept and cancel the order before it ships, the refund will be processed within 7 business days back to your original payment method.